Privacy Policy

1. Information We Collect

We collect information in the following ways:

Account Information: When you register for an account, we collect your name, email address, and password. Depending on the product, we may also collect your company name, phone number, and billing address.

Usage Data: We automatically collect information about how you interact with our Services, including IP address, browser type, operating system, pages visited, features used, time and date of visits, and referring URLs.

Payment Information: All payment processing is handled by Stripe, Inc. ESHIFT LLC does not store your full credit card number, CVV, or other sensitive payment details on our servers. We only receive a payment confirmation and a tokenized reference from Stripe.

User Content: We store the data you input into our products — such as invoices, client information, and business records — in order to provide the Services to you.

Communications: If you contact us directly, we may retain the content of your communications, your email address, and any other information you provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Process transactions and send you related information, including purchase confirmations and invoices.
• Send you administrative messages, technical notices, updates, and security alerts.
• Respond to your comments, questions, and customer support requests.
• Understand how users interact with our Services to improve performance and features.
• Detect, prevent, and address technical issues, fraud, and security breaches.
• Comply with legal obligations and enforce our policies.
• Send marketing communications, subject to your preferences and applicable law.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes without your explicit consent.

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. We use them for:

• Essential cookies: Required for the Services to function properly (e.g., session management, authentication).
• Analytics cookies: Help us understand how users interact with our Services.
• Preference cookies: Remember your settings and preferences for a better experience.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features.

4. Third-Party Services

We use select third-party services to help operate and improve our products:

• Stripe: Payment processing. Stripe is a PCI-DSS Level 1 certified payment processor. Review their privacy policy at stripe.com/privacy.
• Analytics tools: We may use analytics platforms to track aggregate usage of our Services.
• Email service providers: Used to send transactional and marketing emails.
• Cloud hosting providers: Our Services are hosted on reputable cloud infrastructure providers.

5. Data Retention

We retain your personal data for as long as your account is active, or as long as necessary to provide you with the Services:

• Account data is retained for the duration of your account and up to 12 months after closure.
• Transaction records may be retained for up to 7 years to comply with financial record-keeping requirements.
• Usage logs are typically retained for up to 12 months.
• Communication records are retained for up to 3 years.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit using TLS/HTTPS.
• Encryption of sensitive data at rest.
• Access controls and authentication requirements for our systems.
• Regular security audits and vulnerability assessments.
• Employee training on data security best practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain legal obligations.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of data processing, such as direct marketing.
• Restriction: Request that we restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact us at contact@eshift.io.

8. International Data Transfers

ESHIFT LLC is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

9. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected such information, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy with an updated "Last Updated" date and by sending a notification to your account email.

11. Contact

If you have any questions about this Privacy Policy, please contact us:

ESHIFT LLC
Attn: Privacy
5830 E 2nd St, Ste 7000 #34283, Casper, Wyoming 82609, US
Email: contact@eshift.io